Frequently Asked Questions
Below we have put together answers to some commonly asked questions and queries.
If you have a question that you can't find the answer to, please contact us on any of our social media pages or alternatively drop our team an email to djcollectiblesofficial@outlook.com
Do 'PRE ORDERS' require payment upfront or on dispatch?
- Payment for our pre order items are taken upfront (as soon as you checkout).
Can I cancel/return my order?
- If you wish to cancel or return your order please email us at info@dannyandjaz.co.uk with your order number included. Please see our Refund Policy for more details on returning/cancelling your order.
- Refund policy – Danny And Jaz (djcollectibles.co.uk)
When will my order be dispatched?
- We aim to dispatch 'IN STOCK' items within 3-4 working days (see SECTION 20 of our Terms of Service).
- For 'PRE ORDER' items, the estimated dispatch dates can be found in the description of each item. We try our best to keep these updated with accurate dispatch estimates.
- Orders that include both 'IN STOCK' and 'PRE ORDER' items will be dispatched all together.
What does 'IMPERFECTIONS' mean?
- An item stated to have 'IMPERFECTIONS' will have slight faults, blemishes and undesirable features.
- This can include small dents, minor creases, or tiny tears in the product.
- Please see a range of examples in the photos provided below.
